Russian Speaking Sales Consultant in Bicester

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Company/Name: Stella McCartney Ltd.

Location: Bicester.

Job Type: Full Time.

Specialism: Consulting.

 

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission:

Provide excellent service through continued commitment to our service values and standards.

To know and achieve your, and the store’s daily, monthly and annual sales targets.

Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI’s.

Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.

Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.

Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.

Understand all policies, procedures and compliance.

To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.

Presentation must be in line with company’s uniform and grooming standards.

Understand and align with PCI compliance policy and regulations, consistently.

Adheres to Security and Health and Safety regulations.

To replenish stock and maintain high standards of merchandise and product presentation.

Maintain your designated ‘area of pride’

Support the store with cycle counts and during bi annual inventories

Support with the processing of shipments and transfers, in line with the relevant procedures.

Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Your Talent:

Experience in a customer service role with face-to-face customer contact.

Ability to adapt to frequent change and a high-pressure environment

Ability to initiate contact and communication effectively

Motivated by being a great teammate with a common goal

Excellent communication skills and other languages (Cantonese, Mandarin, Russian, Spanish, Arabic) are helpful

Strong Clienteling skills and experience.

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

Up to 50% discount on Stella McCartney products

Exclusive staff sales and sample sales – Including other LVMH brands

Matched pension contribution up to 6%

Extensive private medical and critical illness insurance, as well as life assurance

Annual Health Screening

Annual Leave Shop where employees can buy or sell annual leave

Flexible working/core hours

Enchanced Maternity/paternity packages

Matched Give as You Earn charity scheme

Fitness membership (Classpass credits) and onsite yoga

Volunteer and Birthday leave

Health cash plan

Financial wellbeing program

Physical and Mental Wellbeing Support Services

Employee referral bonus

Optional/ Paid Benefits

Season ticket loan, cycle to work and tech schemes, travel and dental insurance and much more.

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.

 

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