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Company/Name: ACM Global Laboratories.
Location: York, City of York.
Job Type: Permanent.
This role offers the opportunity to work collaboratively with other leaders to share and gain knowledge that in turn creates a successful and profitable business that is re-invested in our technologies and people. We encourage innovation and business improvement which make a difference in the workplace bringing ownership and rewards to individuals as well the business as a whole.
The Logistics Department work diligently and consistently to ensure that the kits and biological patient samples reach their destinations on time, keeping the patient at the forefront of everything we do. The Manager is expected to lead by example and develop their team to drive efficiencies that contribute to the success and growth of the business.
Bachelors Degree in related field; Masters degree preferred
5+ years experience with management of global logistics processes, ideally in central laboratory or other clinical drug development domain, and/or Global Logistics or Courier experience involving transport of biologics or clinical trial materials.
European and/or Asia Pacific experience and/or expatriate assignment in EMEA or APAC with detailed knowledge of requirements in those regions
Direct vendor management experience, including evaluation, selection, contract negotiation, and performance management elements.
Experience managing, and thorough knowledge of, local and regional regulatory requirements governing shipment of central laboratory materials and diagnostic specimens.
Computer skills with experience in modelling logistics options and metrics reporting
Dangerous Goods Handling certification required within 90 days of hire
IATA Certified Training Professional preferred
Responsible for the recruitment, retention, appraisal and development of all team members.
Responsibility for the performance management of teams and individuals ensuring that all members have clearly defined roles, responsibilities and objectives, and any instances of below standard performance/behaviour is managed according to appropriate procedures
Establishes and maintains the ACM Global Laboratories (UK) logistics strategy to ensure timely, reliable, and cost effective import and export of Clinical Trial kits and biologic samples for countries served by ACM Global, UK (EMEA, Russia and Asia Pacific regions).
Supports selection and management of courier and logistics suppliers based on capabilities, service offerings, and cost. Maintains portfolio of competitive courier options by country.
Responsible for the negotiation of master agreements, contracts, pricing and rate cards, and monitoring of performance standards.
Develops and maintains a central database of shipping, import/export, customs and license requirements and fees, courier preference, and special considerations for all clinical trial site locations served by ACM Global (UK).
Works with the Business Development and Proposals teams supporting the production of RFI/RFP to ensure best options and recommendations are presented with a flexible, adaptable, client-focused approach. When required, directly consults with clients regarding logistics requirements.
Oversees and directs issue escalation processes for issues related to customs clearance, licensing, or other logistics issues for domestic and international shipments.
Process & Quality
Management of resource to ensure that schedules and commitments are effectively and efficiently managed taking into account people, facilities and equipment.
Responsible for driving operational improvements and revisions to improve processes and to include implementation of quality measurements and goals.
Ensure the department meets internal and external Quality Assurance and Regulatory standards and to take corrective action where necessary.
Is knowledgeable about global shipping requirements and uses this knowledge appropriately when shipping supplies and consulting with department personnel regarding specimen shipments.
Work with the QA department in writing and reviewing Standard Operating Procedures and relevant documentation.
Ensures all necessary Quality Management System documentation is initiated and completed in a timely manner.
Identified as a key participant in client and regulatory visits/audits; liaising closely with all key support functions within the business (QA, Facilities, IT), where necessary to ensure successful audit outcome.
Works with Study Management and Scientific Affairs teams to source required kit components and pricing during study set up. Proactively provides feedback to Study Management Teams on opportunities to offer the most cost effective, and client-friendly kits by study.
Negotiates with suppliers to ensure that stock purchase programs are implemented which minimise costs and ensure required components are available at all times.
Implements practical solutions to ensure stock and inventory management processes minimise expired kit replacement, or over/under-ordering.
Effectively monitors budgets and operational costs; uses financial information to assist in decision making regarding staffing levels, workload and process management. Provides, analyses, and updates key performance metrics accordingly.
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