Job Detail
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Job Description
Company/Name: Digital Space.
Location: Telford.
Job Type: Full Time.
Specialism: Management.
Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.
Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.
Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you’re looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we’d like to hear from you!
INTERNAL ONLY
Fulltime Permanent – 4 Month Secondment with acting up allowance, potential to make permanent following Secondment
As an integral part of a busy Project Coordination team, you will be required to lead, develop and manage a team of Project Coordinators. Overall accountability for team performance and driving change to improve efficiency. Responsible for delivering results in line with departmental KPI’s and building relationships with key stakeholders.
Key Accountabilities
Provide effective coordination and control of small projects. Driving objectives and outputs, ensuring that projects are delivered on time, to budget, and that satisfy customer requirements.
Provide supplier provisioning support on larger projects accountable to the allocated project manager. A driver on value-add activity to support the project manager in delivering day to day running of complex projects and programmes.
Review quality of individual and team performance, in line with monthly targets, to ensure delivery against KPI’s.
Compile regular management reports to forecast and manage resource effectively to ensure targets are achieved
Conducting monthly 121’s and manage individuals in line with the absence policy
Effectively performance manage individuals (PIP, PDP etc.); consistent feedback to individuals (Good & Constructive).
Ensure appropriate progression plans are in place for each team member.
Effectively handle escalations resolving issues where possible to ensure on-time delivery.
Effective distribution and management of own workload, team workload & customer contact; appropriate prioritisation of urgent and important tasks.
Communicate messages clearly and appropriately; use the correct method for the message.
Liaising with suppliers and internal departments; ensure effective escalation
Be accountable for ensuring that every customer interaction is handled to the same consistent high standard delivering customer service excellence
Use own problem-solving skills to identify and resolve recurring issues
Be driven to deliver “right first time” culture
Experience
Proven experience of managing a team
Previous experience in a telecoms industry
Working with third party providers/Relationship Management
Provisioning experience
Service Now
Knowledge And Skills
Able to adopt a consistent and professional approach, and lead by example
Capable of delivering and driving change
Able to drive results and set high standards
Ability to create an enthusiastic and motivated team
Competent project / time management and organisational skills
Excellent communication / interpersonal skills to interact successfully at all levels
First-class customer service skills and in possession of excellent relationship management techniques
Persuasive with good negotiating skills, diplomacy and negotiating skills.
Ability to work on own initiative, generating new ideas and follow through to completion
Sound decision making skills
Excellent Computer skills including Microsoft Office
Are You
Self-confident, self-motivated and enthusiastic
Creative and innovative
Flexible and adaptable
Excellent work ethic / results orientated
Energetic and passionate with a keenness to progress and develop
Have a can do attitude, with a proactive outlook to problem solving