Job Detail
- AUTO-TRANSLATED TO RUSSIAN: Yes
Job Description
Company/Name: J2C.
Location: London, Chelsea.
Job Type: Full Time.
Specialism: Customer Service.
Job details
Salary
£24,000 – £27,000 a year
Job type
Full-time
Permanent
Benefits
Pulled from the full job description
Additional leave
Bereavement leave
Company events
Company pension
Employee discount
Life insurance
Full Job Description
We are looking for an experienced luxury Sales Assistant/Administrator, to join a large global brand at their luxury, homeware’s store in Chelsea Harbour. This is a unique opportunity within retail, as the store is only open Monday-Friday, meaning no weekend work is required. The ideal candidate will have a passion for homewares and interiors, be professional in their demeanour and appearance and be a supportive team member. You will be joining an established small team, that are well connected, have great industry knowledge and are supportive of each other. Ideally, you will have the ability to speak Russian, Chinese, Arabic or French as well as fluent English however, this is not essential to the role. In return, you will receive a competitive basic salary, commission and a great benefits package.
Our client is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, their reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The company’s brand names, constitute one of the world’s most widely recognized families of consumer brands. They unite and inspire the communities within their company as well as those in which they serve, by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. They foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Through their cultural focus behaviours demonstrate a true passion and respect for the brand’s home customer, product and retail environment. Embrace the company’s winning culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via their digital platforms.
Responsibilities
Welcome and assist the customer (Connect) identify their needs (Convert) concluding the transaction (Confirm) comply the customers details into the data base in order to (Continue) to stay connected (Continue) and maintain the highest level of service
Exceed client expectations and demonstrate in depth knowledge of the brand home products and lifestyle collections.
Create inspiration boards that illustrate design concepts
Very good understanding of interior spaces, ergonomic and proportions
Source and select company decorative items including furniture, lighting, finishes, accessories and rugs.
Create and maintain budgets. Report on ongoing business and pipeline
Generate quotes and track projects from point of purchase through to delivery and installation
Archive decorative materials and maintain project records/specs
Consistently meet showroom and personal sales objectives and KPIs by delivering an elevated and personalized level of service and communication to all customers in store and via outreach
Communicate product and customer feedback to buyers and managers
Attend industry networking events and socialize with our target customers
Participate in showroom activities including but not limited to: daily maintenance standards front and back of house in line with the company brand image directives, inventory, replenishment, product transfers, new product launches and seasonal floor changeovers and contribute to store briefs and training
Perform opening and closing showroom duties as needed.
Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the company expectations
Always adhere to all company policies and standard operating procedures
Experience, Skills & Knowledge
Has proven successful experience work experience specifically in the luxury home sector and retail
Excellent interpersonal skills with the ability to build and maintain strong working relationships.
Communicates with confidence (verbal and written) and maintains highest level of professionalism
Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment
Identifies and acts on self-development opportunities to improve performance
Able to read and understand architectural/construction drawings and sketch/diagram space plans and fixture layouts
Proficiency in Adobe Creative Suite and Microsoft Office
AutoCAD and/or SketchUp
3D and CGI rendering proficiency a plus
INDTG
Job Types: Full-time, Permanent
Salary: £24,000.00-£27,000.00 per year
Benefits:
Additional leave
Bereavement leave
Company events
Company pension
Employee discount
Life insurance
Wellness programme
Schedule:
Monday to Friday
Supplemental pay types:
Commission pay
Ability to commute/relocate:
Chelsea, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: In person