- AUTO-TRANSLATED TO RUSSIAN: Yes
Company/Name: KOS? Corporation.
Job Type: Full Time.
Decort? is a Japanese skincare and cosmetics line launched in 1970 that bases its innovative formulations upon ancient eastern medicine and scientific research. The advanced, prestige beauty and skincare products are a perfect balance of sensuousness and intelligence-delivering a luxurious cosmetic experience with powerful, lasting results.
We are looking for an experienced and enthusiastic concession manager to join our concession in Harrods.
The Concession manager acts as an ambassador of Decort? and is responsible to create, stimulate and maximize sales opportunities by promoting product attributes to the customer, developing and enhancing their beauty skills to increase sales results, and participating in the promotion of a positive work environment.
Main Responsibilities include
Managing beauty counter by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained
Achieving counter sales targets agreed with the Regional Director through, delegating to beauty advisors, making connections with customers, demonstrating products and booking makeup/treatment appointment
Connect with clients and build rapport to ensure client loyalty
Discussing retail products and beauty regime to enhance guests experience
Ensuring the counter remains stocked at all times, and reporting any concerns to the Harrods buying team and internal operation team immediately
Teamwork- effective communication and recognition of positive work you will ensure the in store teams remain motivated and work to achieve personal and counter targets
To communicate with Head office team about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients
To be professional, approachable, knowledgeable, and gracious in all interactions
To strive to be a customer service oriented to ensure a luxury shopping experience
Planning Staff Rotas- ensure staff rotas are completed fairly and on a monthly basis
Profile / Skills
At least 2 or 3 years of management experience, as well as beauty exposure having worked specifically with luxury skincare focused brands
Additional language (Russian, Arabic) is a plus
CRM techniques and tools (WeChat and WhatsApp)
Be a motivated and committed team player
Be able to work evenings and weekends
The successful candidate will be required references from your present/previous employers
Job Type: Full-time
8 hour shift
Beauty Manager: 3 years (preferred)
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