Russian Speaking Key Worker in Wisbech

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Job Detail
Job Description

Company/Name: The Ferry Project.

Location: Wisbech.

Job Type: Full Time.

Specialism: Administrative.



Multilingual speaking essential for this role

Fixed for 2 years – this role will also include a car allowance

Job Title: Keyworker (Clarion)

Report To: Resettlement Coordinator Date: March 2022

A. Job Purpose

Contributes to achievement of Business & Corporate Plan objectives through activities with Ferry Project providing safe accommodation, care and support, including employment related support under the Building Better Opportunities program, to homeless single people at various locations throughout the Fenland area.

To provide a supportive and welcoming environment to the single homeless people accommodated by Clarion Housing and to ensure that each service user is fully supported in their development and progress to independence, according to their individual support plans and self-determined goals.

To ensure the health and safety, security and well-being of service users, staff and visitors, offering loyalty with demonstrably great attitude, clear focus along with contributing knowledge and skills to the development and acquisition of new business opportunities.

To support clients at the beginning of their journey from rough sleeping all the way through to sustaining their own tenancy, this will be delivered through multi agency approach to achieve the best outcome for the client

Assessing support needs in order to tailor make a support plan for client’s individual needs

B) Key Accountabilities

Main Duties:

The delivery of all accommodation and support activities provided to single homeless people at an excellent level of service.
The delivery of the education opportunities within the Ferry projects delivery support programs to clients at an excellent level of service.
Have an up to date knowledge of Ferry Project policies and procedures. That they are known, understood, implemented and adhered to at all times.
Ensure that you are fully trained to carry out the above services in accordance with good practice and Ferry Project’s policies and procedures.
Be responsible for the health and safety, security and cleanliness of the site where you are working whilst on duty. (in conjunction with the COVID -19 policy procedure)
Ensure that a comprehensive and up to date risk and needs assessment for each resident is in place including external property clients.
Ensure that proper and complete records are maintained of all support activities, including event logs, accident records, Outcomes Star, education Action Plans, support plans and other client records.
Ensure service users’ views are always taken into account in the needs assessment, goal setting, and support planning processes and in the general running of the project.
Be responsible for all service user disciplinary matters and issues whilst on duty in accordance with Ferry Project’s policies and procedures.
To ensure that service users complete Housing Benefit and other similar benefit claims and these are duly submitted to FDC through the Administration team.
Attend monthly Staff Meetings, and other professional meetings as required.
Ensure that applications/referrals for residence are interviewed according to Ferry Project procedures and that a comprehensive risk and needs assessment is drawn up, taking all relevant information to manager to make the decision on whether to offer accommodation.
Operate checks and reviews to ensure that frequent and supportive contact is being received by all service users on the project (key work and support activities).
Ensure that any Rent Top Up requirements are received from service users in full and on time
To ensure that when working with external agencies and partners we all work as one team and meet the client’s needs for the best outcome and work in a professional manner
Providing support, advice, housing options, training and employment
Tenancy sustainment support, benefits advice, budgeting, money, managing rent and grants to support the clients in sustaining their own tenancy
To raise any concerns, you have relating to client’s welfare to line manager as soon as possible
To raise any safeguarding concerns in real time with guidance from your line manager and as per Ferry Project policy
To ensure that KPI’s associated with the resettlement services met. Including the monitoring of individual outcomes and team workloads.
Other areas of activity:

Adhere and work to Group policies and procedures.
Attend team and monthly Staff Meetings and other meetings as required.
Be jointly responsible for the post holder’s own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.
Regulatory Framework


To liaise with external agencies relevant to the support work and clients and to record all such contacts.
To liaise with other staff about all relevant education and external programme activities planned or undertaken by clients.
Efficiency & Innovation


To lead by example in all areas by demonstrating excellent attention to detail in personal presentation i.e.: hair, nails and dress (uniform), and behaviour, supporting vulnerable clients in a client focused manner.
Be responsible for promoting a culture of continuous improvement.
To ensure that the work spaces used are kept clean to an appropriate standard.
In all activities adhere to Ferry Project and where applicable Group policies and procedures.
To attend Staff team meetings and other Ferry Project meetings as required.
To be jointly responsible for the post holder’s own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.
Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder’s responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Scheme Manager.
Bringing forward opportunities for business growth.

Create and develop new business opportunities.
Actively contribute to the development of strategy for the business.
Contribute towards business planning processes.
Demonstrate a commitment to personal and professional development.
Active Asset Management


To identify a range of opportunities for innovative practice and growth of the service.
To act as a representative for the service and Group at internal and external events as required.
To build strong working relationships with multi-disciplinary organisations, including Social Workers,
Family Workers, Police, etc. to ensure our customers receive a holistic support approach.

People & Structure

Pro-active enforcement of the Organisations vision and values (SPIRIT).
Carry out training and development activities as identified and agreed in consultation with your manager.
B. Dimensions


The Keyworker work in an operational setting across the Fenland area, carrying a caseload of Clarion Housing clients who require support carrying out support as well as working with other colleagues at Clarion Housing and other Rough Sleeper Initiative colleagues. As part of the team, they have a shared responsibility for the efficient running of the project, including responsibility for quality, compliance and Health and Safety.

C. Additional Information

i) Context/Environment

As a member of a team of staff at within Ferry Project, the Keyworker shares responsibility for working with customers. As staff are usually involved in working on a rota basis, good communication between staff members is essential.

The client groups vary in each scheme and may be young people, homeless older people, single homeless clients, families, people with a history of mental health issues or people with physical disabilities.

Due to the nature of this varied client group project staff are required to conduct themselves professionally and maintain strong boundaries between themselves and the residents at all times.

The staff member will be supervised on a regular basis and the job performance appraised annually – as part of the process, the member of staff will be expected to jointly identify training needs with their line manager.

ii) Skills/Knowledge/Experience


A good standard of literacy and numeracy.
Being able to speak and write in an eastern European language fluently.
A good knowledge of administrative procedures and their maintenance.
A good knowledge and experience of operating client support procedures and systems.
Up to date knowledge of Safeguarding legislation
Good understanding of and commitment to working within best practice in relation to Health and Safety
The ability to develop relationships, with both internal and external customers.
Strong communication skills, both verbal and written and interpersonal skills
To establish and work within clear professional boundaries at all times.
The ability to work with stakeholders, third party agencies and voluntary organisations to support vulnerable adults.
Ability to plan work for clients on a one to one basis or group work
Have a full current driving license and be able to provide a car for work purpose.

Level 2 Food Safety Certificate
Good working knowledge and practical application of Food Safety legislation
Experience of providing a high standard of administrative support, ideally in a small to medium project or business setting.
The ability to write and produce clear reports.
The ability to contribute to funding applications which support client based activities.
iii) Competencies

Efficiency and Innovation

Problem solving

Innovative thinking

People and Structure

Ferry Project values


Personal Learning

Customer Focus

Customer and Results Focus

Person centred


Collaborative working

Active Asset Management

Planning and prioritising


Innovative Creative thinking


Regulatory Framework

Process Driven

Risk Management

Quality Management

0iv) Education


Effective administration skills.
Effective client support skills.
Good IT skills including Word, and Excel and other role related IT systems as appropriate

Good telephone skills
v) DBS –

A DBS is required for this role.

Line Manager:

– Resettlement Coordinator


Job Types: Full-time, Fixed term
Contract length: 24 months

Salary: £22,000.00 per year


Discounted or free food
On-site parking
Store discounts

8 hour shift
COVID-19 considerations:
Yes, COVID19 cleaning

Ability to commute/relocate:

Wisbech, PE13 1JQ: reliably commute or plan to relocate before starting work (preferred)

Support Worker: 1 year (preferred)

Russian, Lithuanian, Polish (preferred)

Driving License (preferred)
Application deadline: 01/04/2022
Reference ID: KYWCLA
Expected start date: 11/04/2022


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