Russian Speaking IT Support Technician in Crewe

Job Detail
Job Description

Company/Name: OCC Computer Personnel.

Location: Crewe.

Job Type: Permanent.

Specialism: IT.


2nd Line IT Support Technician

IT Support Engineer to be part of the Global IT Service Desk team. Responsible for delivering high-quality IT support services with a focus on Europe, the Middle East, and Africa. You will have approx. 1-year solid commercial Helpdesk experience.

Supporting Windows 10, O365, AD, Exchange, and Azure.

As the support technician you will support other remote UK locations so you must be willing to travel and hold a full driving licence (pool car provided) this is essential.

The core role is to provide on-site best-in-class IT service support. Providing and ensuring effective, timely support for key IT issues and assist in the planning, implementation, and transition of global IT projects. Ensuring the customer has the best experience. You will be proactive, customer centric and can manage workloads with excellent organisational and communication skills.

Provide day-to-day onsite support & remote UK locations, deliver against objectives and SLA attainment.
Customer centric.
Provide remote support to multiple office and field staff in 8 countries across the EMEA region. Occasional travel to other sites across Europe, Africa, Russia, and India
Hold a full Driving License
Be proficient in using and supporting all Office 365 applications.
Have experience managing incidents and requests in a dedicated ticket management tool. Developing relationships and liaise with third-party suppliers.
In return you will be working for an excellent organisation who have a real passion and desire for continuous improvement. As part of the role, they can offer ITIL v3+ Foundation certification as career development and personal growth.


Hardware fault diagnosis and repair for laptops, desktops, printers, etc.
Desktop application support
Mobile technology – tablets & smartphones using Android & iOS
Wi-Fi AP troubleshooting
All Microsoft Office 365 applications
Windows 7 / 8 / 10
EPM (or other desktop management and deployment tools) for laptop and desktop deployments, imaging, and patching
Remote support using TeamViewer or similar.
Exchange Online/Active Directory/Azure administration
Network technologies and methodologies (TCPIP / Cat5 cabling / Switches / DHCP / VPN)


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